At Lusthope, customer satisfaction is our top priority. We want you to love every piece you purchase from us. If for any reason you are not completely happy with your order, we’re here to help.

1. Eligibility for Returns

• Returns or exchanges are accepted within 7 days of receiving your order.
• Items must be unused, unwashed, and in their original condition with all tags, labels, and packaging intact.
• Items that show signs of wear, damage, alteration, or have been customized cannot be returned.
• Accessories, sale items, or items marked as “Final Sale” are non-returnable.

2. How to Request a Return

• Contact our customer support team at [info.lusthope@gmail.com] within 7 days of delivery.
• Please include your order number, reason for return, and photos of the item if it is damaged or defective.
• Once your request is approved, you will receive return instructions via email.

3. Return Shipping

• Customers are responsible for the return shipping cost unless the item received was defective or incorrect.
• We recommend using a trackable courier service. We are not responsible for lost packages during return transit.

4. Refunds

• Once we receive and inspect your returned item, we will notify you of the status.
• Approved refunds will be processed to your original payment method within 7-14 business days.
• Original shipping fees are non-refundable.

5. Exchanges

• If you would like to exchange an item for a different size or color, please follow the return steps above.
• Once we receive the original item, we will process and ship the exchange if it is in stock.
• If the requested item is unavailable, a refund or store credit will be issued.

6. Damaged or Incorrect Items

• If you receive a defective, damaged, or wrong item, please contact us within 48 hours of delivery with clear photos.
• We will arrange a free replacement or full refund in such cases.

Lusthope reserves the right to refuse returns that do not meet the above conditions.
If you have any questions about our return policy, please contact us at [info.lusthope@gmail.com]